Preamble

Welcome to our website! Thank you for placing your trust in us with your purchase!

Please read this document carefully before finalising your order, because by finalising your order you accept the contents of these GTC!

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products or the purchasing process, or if you would like to discuss a specific request with us, please contact our staff using the contact details provided!

Imprint: details of the Service Provider (Seller, Business) Loop Looks Kft.

Name: Loop Looks Kft.

Registered office: 8151 Szabadbattyán, Jókai utca 3/C 2.

Tax number: 32081459207

Email: info@looplooks.eu

Definitions

Parties: the Seller and the Buyer together

Consumer: a natural person acting outside the scope of their profession, independent occupation or business activity

Consumer contract: a contract in which one of the parties qualifies as a consumer

Website: the website https://looplooks.eu, which is the website used for concluding the contract

Contract: the contract of sale concluded between the Seller and the Buyer by means of the Website and electronic mail

Means of distance communication: a means suitable for making a contractual statement in the absence of the parties – for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in press products with an order form, catalogues, the telephone, telefax and devices providing internet access

Distance contract: a consumer contract concluded without the simultaneous physical presence of the parties within the framework of a distance sales system organised for the supply of the product or service under the contract, in such a way that, for the purpose of concluding the contract, the contracting parties use exclusively means of distance communication

Product: any tangible, marketable movable item offered on the Website and intended for sale on the Website, which is the subject of the Contract

Business: a person acting within the scope of their profession, independent occupation or business activity

Buyer/You: the person who makes an offer to purchase via the Website and concludes the contract

Guarantee: in the case of contracts concluded between a consumer and a business (hereinafter: consumer contract), under the Civil Code,

1. a) the contractual guarantee for performance of the contract, which the business undertakes voluntarily for the proper performance of the contract beyond its statutory obligations or in the absence thereof, and
2. b) the mandatory guarantee based on legislation

Applicable legislation

The Contract is governed by Hungarian law, and in particular by the following legislation:

Act CLV of 1997 on Consumer Protection (1997. évi CLV. törvény a fogyasztóvédelemről)

Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (2001. évi CVIII. törvény az elektronikus kereskedelmi szolgáltatások, valamint az információs társadalommal összefüggő szolgáltatások egyes kérdéseiről)

Act V of 2013 on the Civil Code (Ptk.)

Government Decree 151/2003 (IX.22.) on the mandatory guarantee for certain durable consumer goods (151/2003. (IX.22.) kormányrendelet a tartós fogyasztási cikkekre vonatkozó kötelező jótállásról) Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses (45/2014. (II.26.) kormányrendelet a fogyasztó és a vállalkozás közötti szerződések részletes szabályairól)

NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under contracts between consumers and businesses (19/2014. (IV.29.) NGM rendelet a fogyasztó és vállalkozás közötti szerződés keretében eladott dolgokra vonatkozó szavatossági és jótállási igények intézésének eljárási szabályairól)

Act LXXVI of 1997 on Copyright (1997. évi LXXVI. törvény a szerzői jogról)

Act CXX of 2011 on the Right to Informational Self-Determination and Freedom of Information (2011. évi CXX. törvény az információs önrendelkezési jogról és az információszabadságról)

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (of 28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (of 27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Scope and acceptance of the GTC

The content of the contract concluded between us is determined – in addition to the provisions of the applicable mandatory legislation – by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC set out the rights and obligations of you and of us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment terms, the rules on liability, and the conditions for exercising the right of withdrawal.

Technical information required for using the Website that is not contained in these GTC is provided by other information available on the Website.

You are obliged to familiarise yourself with the provisions of these GTC before finalising your order. By purchasing through our webshop you accept the provisions of these GTC, and the GTC form an integral part of the contract concluded between you and the Seller.

Language and form of the contract

The language of the contracts covered by these GTC is Hungarian.

The contracts covered by these GTC do not qualify as contracts concluded in writing, and the Seller does not file them.

Prices

Prices are in Hungarian forints and include 27% VAT. Prices are for information purposes only; we reserve the right to change prices.

Complaint handling and means of redress

The consumer may submit consumer complaints relating to the product or to the Seller's activities via the following contact details:

• Email: info@looplooks.eu

Entry in the customer complaints book. The customer complaints book is available at the Seller's shop (customer service). The Seller will reply in writing to entries made in it within 30 days.

The consumer may communicate their complaint to the business orally or in writing concerning the conduct, activity or omission of the business, or of a person acting on behalf of or for the benefit of the business, that is directly connected with the distribution or sale of goods to consumers.

The business is obliged to examine an oral complaint immediately and to remedy it as necessary. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the business must without delay draw up a record of the complaint and of its position on it, and, in the case of an oral complaint communicated in person, hand a copy of it to the consumer on the spot. In the case of an oral complaint communicated by telephone or by means of another electronic communications service, the business must send it to the consumer within 30 days at the latest – in accordance with the rules applicable to replies to written complaints – together with its substantive reply. In all other respects, it must proceed as set out below in respect of written complaints. The business must – unless a directly applicable legal act of the European Union provides otherwise – reply to a written complaint in substance and in writing within thirty days of its receipt and take steps to communicate that reply. A shorter deadline may be set by legislation, and a longer deadline by an Act of Parliament. The business must give reasons for its position rejecting the complaint. The business must assign a unique identification number to an oral complaint communicated by telephone or by means of an electronic communications service.

The record of the complaint must contain the following:

1. the consumer's name and address,
2. the place, time and manner in which the complaint was submitted,
3. a detailed description of the consumer's complaint, and a list of the papers, documents and other evidence presented by the consumer,
4. the business's statement of its position on the consumer's complaint, if immediate investigation of the complaint is possible,
5. the signature of the person recording the complaint and – except in the case of an oral complaint communicated by telephone or by means of another electronic communications service – the signature of the consumer,
6. the place and time at which the record was drawn up,
7. in the case of an oral complaint communicated by telephone or by means of another electronic communications service, the unique identification number of the complaint.

The business must keep the record of the complaint and a copy of the reply for five years and present them to the supervisory authorities upon request.

If the complaint is rejected, the business must inform the consumer in writing which authority or conciliation board the consumer may turn to with the complaint, depending on its nature. The information must also include the registered office, telephone and internet contact details and postal address of the competent authority and of the conciliation board for the consumer's place of residence or stay. The information must also cover whether the business will use the conciliation board procedure to settle the consumer dispute.

If any consumer dispute between the Seller and the consumer is not settled through negotiation, the following means of redress are available to the consumer:

Lodging a complaint with the consumer protection authorities. If the consumer perceives an infringement of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent for their place of residence. After assessing the complaint, the authority will decide whether to conduct consumer protection proceedings. First-instance consumer protection authority tasks are performed by the district offices competent for the consumer's place of residence; a list of these is available here: http://jarasinfo.gov.hu/

Court proceedings. The customer is entitled to enforce claims arising from a consumer dispute before a court in civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure (2016. évi CXXX. törvény a polgári perrendtartásról).

If the registered office or place of business of the business is not registered in the county of the chamber operating the territorially competent conciliation board, the business's obligation to cooperate extends to offering the possibility of concluding a written settlement in line with the consumer's claim.

In the event of a breach of the above obligation to cooperate, the consumer protection authority has jurisdiction, and as a result of the change in legislation, the imposition of a fine is mandatory in the case of unlawful conduct by businesses; it is not possible to waive the fine. In addition to the Consumer Protection Act, the relevant provision of the Act on small and medium-sized enterprises has also been amended, so the imposition of a fine cannot be dispensed with in the case of small and medium-sized enterprises either.

In the case of small and medium-sized enterprises, the fine may range from HUF 15,000 to HUF 500,000, while in the case of a business that falls under the Accounting Act, has an annual net turnover exceeding HUF 100 million and is not a small or medium-sized enterprise, it may range from HUF 15,000 up to 5% of the business's annual net turnover, but not more than HUF 500 million. By introducing the mandatory fine, the legislator aims to reinforce cooperation with the conciliation boards and to ensure the active participation of businesses in conciliation board proceedings.

The conciliation board has jurisdiction over the out-of-court settlement of consumer disputes. The task of the conciliation board is to attempt to bring about a settlement between the parties in order to resolve the consumer dispute and, if this is unsuccessful, to make a decision in the case in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation board provides advice on the rights and obligations of the consumer.

Conciliation board proceedings are initiated at the consumer's request. The application must be submitted in writing to the chair of the conciliation board: the requirement of written form may be satisfied by letter, telegram, telex or telefax, and by any other means that enables the recipient to store the data addressed to them permanently for a period appropriate to the purpose of the data and to display the stored data in unchanged form and content.

The application must contain

1. the consumer's name and place of residence or stay,
2. the name and registered office or relevant place of business of the business concerned by the consumer dispute,
3. if the consumer requests a board other than the competent conciliation board, the designation of the requested board,
4. a brief description of the consumer's position, the facts supporting it and the evidence thereof,
5. the consumer's statement that the consumer has attempted to settle the dispute directly with the business concerned
6. the consumer's statement that they have not initiated proceedings before another conciliation board in the matter, that no mediation proceedings have been initiated, and that no statement of claim has been filed and no application for an order for payment has been submitted,
7. a motion for a decision by the board,
8. the consumer's signature.

The application must be accompanied by the document, or a copy (extract) thereof, the content of which the consumer relies on as evidence, in particular the business's written statement rejecting the complaint or, in the absence thereof, any other written evidence available to the consumer of the attempt at the required settlement.

If the consumer acts through an authorised representative, the power of attorney must be attached to the application.

Further information on the Conciliation Boards is available here: http://www.bekeltetes.hu

Further information on the territorially competent Conciliation Boards is available here: http://www.bekeltetes.hu/index.php?id=testuletek

Contact details of the territorially competent Conciliation Boards:

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72-507-154
Fax: 06-72-507-152
Email: abeck@pbkik.hu; mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
Email: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: 06-66-324-976
Fax: 06-66-324-976
Email: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-091;06-46-501-870
Fax: 06-46-501-099
Email: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone: 06-1-488-2131
Fax: 06-1-488-2186
Email: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62-554-250/118
Fax: 06-62-426-149
Email: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Phone: 06-22-510-310
Fax: 06-22-510-312
Email: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone: 06-96-520-217
Fax: 06-96-520-218
Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
Fax: 06-52-500-720
Email: korosi.vanda@hbkik.hu

Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Phone: 06-36-429-612
Fax: 06-36-323-615
Email: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Phone: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
Email: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone: 06-34-513-027
Fax: 06-34-316-259
Email: szilvi@kemkik.hu

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone: 06-32-520-860
Fax: 06-32-520-862
Email: nkik@nkik.hu

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Postal address: 1364 Budapest, Pf.: 81
Phone: 06-1-269-0703
Fax: 06-1-474-7921
Email: pmbekelteto@pmkik.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone: 06-82-501-026
Fax: 06-82-501-046
Email: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: 06-42-311-544
Fax: 06-42-311-750
Email: bekelteto@szabkam.hu

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
Phone: 06-74-411-661
Fax: 06-74-411-456
Email: kamara@tmkik.hu

Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone: 06-94-312-356
Fax: 06-94-316-936
Email: vmkik@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. földszint 116.
Phone: 06-88-429-008
Fax: 06-88-412-150
Email: bekelteto@veszpremikamara.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone: 06-92-550-513
Fax: 06-92-550-525
Email: zmbekelteto@zmkik.hu

Online dispute resolution platform

The European Commission has set up a website on which consumers can register, giving them the opportunity to settle their disputes relating to online purchases by completing an application form, thereby avoiding court proceedings. In this way, consumers can enforce their rights without, for example, distance preventing them from doing so.

If you wish to make a complaint about a product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the trader against whom you have made a complaint can jointly choose the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: Szjt.), the website qualifies as a copyright work, and therefore all parts of it are protected by copyright. Pursuant to Section 16(1) of the Szjt., the unauthorised use of the graphic and software solutions and computer program creations found on the website is prohibited, as is the use of any application by which the website or any part of it can be modified. Any material may be taken from the website and its database, even with the written consent of the rights holder, only with reference to the website and with the source indicated.

Partial invalidity, code of conduct

If any provision of the GTC is legally incomplete or ineffective, the remaining provisions of the contract shall remain in force, and the provisions of the applicable legislation shall apply in place of the ineffective or defective part.

The Seller does not have a code of conduct within the meaning of the Act on the prohibition of unfair commercial practices towards consumers.

Functioning of digital content, technical protection measures

The servers providing the data displayed on the website have an availability of over 99.9% per year. The entire data content is backed up regularly, so that the original data content can be restored in the event of a problem. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data are stored with encryption of appropriate strength, using hardware support built into the processor for their encoding.

Information on the essential characteristics of the products

Information on the essential characteristics of the products available for purchase on the website is provided in the descriptions of the individual products. The data on the product page are for information purposes only! The images are in some cases illustrations, and the colours do not always correspond to reality!

Correcting data entry errors – Responsibility for the accuracy of the data provided

During the ordering process, before finalising the order, you can modify the data you have entered at any time (clicking the back button in the browser opens the previous page, so the data entered can be corrected even if you have already moved on to the next page). Please note that it is your responsibility to ensure that the data you provide are entered accurately, since the product will be invoiced and delivered on the basis of the data you provide. By placing your order, you acknowledge that the Seller is entitled to pass on to you all damage and costs arising from your incorrect data entry or inaccurately provided data. The Seller excludes liability for performance based on inaccurate data entry. Please note that an incorrectly entered email address or a full mailbox may result in the confirmation not being delivered and may prevent the contract from being concluded.

Procedure in the event of an incorrect price

The Seller accepts no liability for a price that is obviously displayed incorrectly despite its due care and/or as a result of an error in the IT system.

The following in particular qualify as an obviously incorrectly displayed price:

• a price of HUF 0,
• a price reduced by a discount but displaying the discount incorrectly (e.g. for a HUF 1,000 product, the product offered for HUF 500 while a 20% discount is displayed),
• cases where it is obvious that the Product has not been displayed at a verifiable market price and the Seller is not selling it at a discount (e.g. an obviously mistyped price: displayed for HUF 1,000 instead of HUF 10,000).

The verified market price shall be deemed to be the average price according to price comparison websites.

If an incorrect price is displayed, the Seller will offer the option of purchasing the product at the actual price, and with this information the Buyer may decide whether to order the product at the actual price or to cancel the order without any adverse legal consequences.

Using the website

The purchasing process

Selecting the Product

By clicking on the product categories on the website, you can select the product family you want and, within it, the individual products. By clicking on the individual products, you will find the product's photo, item number, description and price. If you make a purchase, you must pay the price shown on the website. The products are shown with illustrative photographs. Accessories and decorative elements shown in the photographs are not part of the product unless specifically highlighted in the product description. Please note that we accept no liability for any typographical errors or incorrect data!

Adding to the basket

After selecting the Product, you can place – any number of – products in the basket by clicking the "Add to basket" button, without this giving rise to any obligation to purchase or pay, as placing a product in the basket does not qualify as making an offer.

We recommend that you place the product in the basket even if you are not sure whether you want to purchase it, because this gives you a one-click overview of the products you have selected at any given moment, which you can view and compare on a single screen. The contents of the Basket can be freely modified until the order is finalised – until the "Finalise order" button is pressed: any products can be removed from the basket, new products can be added to the basket as desired, and the desired quantity can be changed.

When you place the selected product in the Basket, a separate window pops up with the text "Product added to basket". If you do not wish to select further products, click the "Go to basket" button! If you would like to view the selected product again or place another product in the basket, click the "Back to product" button!

Viewing the Basket

While using the website, you can check the contents of the basket at any time by clicking the "View basket" icon at the top of the website. Here you can remove selected products from the basket or change the quantity of a product. After you press the "Update basket" button, the system displays information corresponding to the data you have changed, including the price of the products placed in the basket.
If you do not wish to select and place further products in the basket, you can continue your purchase by pressing the "Order" button.

Entering customer details

After pressing the "Order" button, the contents of the basket are displayed, together with the total purchase price payable by you if you purchase the products you have selected. In the "Delivery service" box, you must tick the type of delivery you require for the ordered product. In the case of delivery, the system indicates the delivery fee, which you are obliged to pay if you place the order.

You can enter your email address in the "User details" text box, and your full name, address and telephone number in the "Billing information" text box. In the "Delivery information" text box, the system automatically stores the data provided under "Billing information". If you would like delivery to a different address, please remove the tick. You may enter any further information you wish in the "Comment" text box.

Reviewing the order

After filling in the above text boxes, you can continue the ordering process by clicking the "Continue to the next step" button, or delete/correct the data entered so far and return to the contents of the Basket by clicking the "Cancel" button. If you click the "Continue to the next step" button, you will arrive at the "Order review" page. Here you can see a summary of the data you have previously provided, i.e. the contents of the Basket, the user, billing and delivery details and the amount payable by you (you can no longer change these data here unless you click the "Back" button).

Finalising the order (making an offer)

Once you have made sure that the contents of the basket correspond to the products you wish to order and that your details are correct, you can complete your order by clicking the " " button. The information published on the website does not constitute an offer by the Seller to conclude a contract. In the case of orders covered by these GTC, you qualify as the offeror, and the contract is concluded when the Seller accepts the offer you have made via the website, in accordance with the provisions of these GTC

By pressing the " " button, you expressly acknowledge that your offer is to be regarded as made and that your declaration – if confirmed by the Seller in accordance with these GTC – entails an obligation to pay. You are bound by your offer for a period of 48 hours. If the Seller does not confirm your offer within 48 hours in accordance with these general terms and conditions, you are released from being bound by your offer.

Order processing, conclusion of the contract

Orders are processed in two stages. You can place an order at any time. You will first receive an automatic acknowledgement of the order, which merely records the fact that your order has been received via the website; this acknowledgement does not constitute acceptance of your offer. If you notice that the automatic acknowledgement email contains your details incorrectly (e.g. name, delivery address, telephone number, etc.), you must notify us of this immediately by email, providing the correct details at the same time. If you do not receive the automatic acknowledgement email within 24 hours of placing your order, please contact us, as your order may not have reached our system for technical reasons.

The Seller will confirm your offer in a second email no later than during the working day following the sending of your offer. The contract is concluded when the Seller accepts the offer you have made (second confirmation).

Payment methods

Bank transfer

You may also pay for the products by bank transfer. Details required for the transfer: Beneficiary's bank: Beneficiary's name: Tax number: Company registration number: Beneficiary's account number:

Methods of collection, collection fees

Information and notes on home delivery

Cash-on-delivery orders from our webshop are in all cases delivered on working days between 8:00 and 17:00. If you are not at home during this period, it is advisable (if possible) to provide your work address as the delivery address. The courier service will attempt delivery twice; the delivery costs of parcels that are not collected will be charged to the customer!

Please inspect the parcel in front of the courier upon delivery and, if you notice any damage to the products, ask for a report to be drawn up and do not accept the parcel. We are unable to accept subsequent complaints made without a report!

Please only order the desired products if you are able to pay the courier for them when you receive the parcel! In the case of parcels that are not collected and are returned, the cost of return shipping will be charged to the customer, and we can only re-send the parcel if its value is paid in advance by bank transfer!

Delivery information

Delivery is carried out by GLS Hungary Csomag-Logisztikai Kft. , Packeta Magyarország Kft. and Magyar Posta Zrt. (MPL Postacsomag).

GLS delivery:

GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
2351 Alsónémedi
GLS Európa u. 2.
Phone: (+36 29) 886 700
Mobile: (+36 20) 890-0660

The shipping fee is uniform: a one-off fee is charged regardless of the quantity or weight of the items ordered.

GLS shipping fees:

Standard home delivery: HUF 2,990

Delivery fee for fragile goods: HUF 3,490

Home delivery with refrigeration surcharge: HUF 3,490

GLS ParcelShop: HUF 2,690

Magyar Posta Zrt. (MPL Postacsomag) shipping fees:

MPL home delivery

0–10 kg: HUF 9,990, which includes a packaging cost of HUF 9,000

10–20 kg: HUF 9,990, which includes a packaging cost of HUF 7,000

20–40 kg: HUF 9,990, which includes a packaging cost of HUF 2,000

MPL delivery to parcel points

HUF 9,990, which includes a packaging cost of HUF 9,000

Cash-on-delivery fee: HUF 990

Performance deadline

The general performance deadline for orders is a maximum of 30 days from confirmation of the order. This delivery deadline is for information purposes only; we will always notify you by email of any deviation from it.

Reservation of rights, retention of title

If you have previously ordered a product and did not accept it upon delivery (excluding cases where you exercised your right of withdrawal), or if the Product was returned to the Seller marked "not collected", the Seller will make performance of the order conditional on advance payment of the purchase price and delivery costs.

The Seller may withhold delivery of the Product until it has satisfied itself that payment of the price of the Product has been successfully made using the electronic payment solution (including the case where, for a product paid for by bank transfer, the Buyer transfers the purchase price in the currency of their Member State and, due to currency conversion and bank commissions and charges, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Product has not been paid in full, the Seller may ask the Buyer to pay the outstanding balance of the purchase price.

It may happen that the manufacture of certain products listed on our website has been discontinued. In view of this, the Seller reserves the right to refuse orders that have already been confirmed, in part or in full. Partial performance may only take place after consultation with you. If the purchase price of the product has been paid in advance, the amount will be refunded to you within 5 working days.

Sales abroad

The Seller does not differentiate between buyers using the Website within the territory of Hungary and those outside it within the territory of the European Union. Unless otherwise provided in these GTC, the Seller provides delivery/collection of the ordered products within the territory of Hungary.

Purchases from outside Hungary are also governed by the provisions of these GTC, with the proviso that, pursuant to the provisions of the relevant regulation, for the purposes of this section a buyer is a consumer who is a national of a Member State or has their place of residence in a Member State, or a business that has its place of establishment in a Member State and purchases goods or receives services within the European Union solely for end use, or acts with such intent. A consumer is a natural person acting for purposes outside their trade, industrial, craft or professional activity.

The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with non-contractual requirements laid down in the national law of the Buyer's Member State in relation to the Product concerned, such as labelling or sector-specific requirements, or to inform the Buyer of such requirements.

Unless the Seller provides otherwise, Hungarian VAT applies to all Products.

The Buyer may exercise their means of redress in accordance with these GTC.

If an electronic payment solution is used, payment is made in the currency specified by the Seller,

The Seller may withhold delivery of the Product until it has satisfied itself that payment of the price of the Product and the delivery fee has been made successfully and in full using the electronic payment solution (including the case where, for a product paid for by bank transfer, the Buyer transfers the purchase price (delivery fee) in the currency of their Member State and, due to currency conversion and bank commissions and charges, the Seller does not receive the full amount of the purchase price). If the price of the Product has not been paid in full, the Seller may ask the Buyer to pay the outstanding balance of the purchase price.

In order to deliver the Product, the Seller provides non-Hungarian buyers with the same delivery options as are available to Hungarian buyers.

Where, under the GTC, the Buyer may request delivery of the Product to the territory of Hungary or to the territory of any other Member State of the European Union, a non-Hungarian buyer may also request this using any of the delivery methods specified in the GTC.

Otherwise, the Buyer may request to arrange delivery of the Product abroad at their own expense. Hungarian buyers are not entitled to this right.

The Seller will perform the order after payment of the delivery fee; if the Buyer does not pay the delivery fee to the Seller, or does not arrange their own delivery by the time agreed in advance, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.

Information on the consumer buyer's right of withdrawal

Under Section 8:1(1)(3) of the Ptk., only a natural person acting outside the scope of their profession, independent occupation or business activity qualifies as a consumer; therefore legal persons may not exercise the right of withdrawal without giving reasons!

Under Section 20 of Government Decree 45/2014 (II. 26.), the consumer has the right of withdrawal without giving reasons. The consumer may exercise the right of withdrawal

a) in the case of a contract for the sale of a product

aa) the product,

ab) in the case of the sale of several products, where the individual products are supplied at different times, the product supplied last,

within a period calculated from the day on which it is received by the consumer or by a third party other than the carrier designated by the consumer, and this period is 14 days.

The provisions of this section do not affect the consumer's right to exercise the right of withdrawal specified in this section during the period between the day the contract is concluded and the day the product is received.

If the offer to conclude the contract was made by the consumer, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding effect of the offer to conclude the contract.

Withdrawal statement, exercising the consumer's right of withdrawal or termination

The consumer may exercise the right granted in Section 20 of Government Decree 45/2014 (II. 26.) by means of an unequivocal statement to that effect, or by using the model statement, which can also be downloaded from the website.

Validity of the consumer's withdrawal statement

The right of withdrawal shall be deemed to have been exercised in time if the consumer sends their statement within the deadline. The deadline is 14 days.

The burden of proving that the right of withdrawal was exercised in accordance with this provision lies with the consumer.

The Seller is obliged to confirm receipt of the consumer's withdrawal statement on a durable medium after it has been received.

The Seller's obligations in the event of withdrawal by the consumer

The Seller's obligation to reimburse

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller will reimburse the cost of the product paid by the consumer as consideration no later than fourteen days from the date on which it became aware of the withdrawal.

Method of the Seller's reimbursement

In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller will reimburse the amount due to the consumer using the same means of payment as used by the consumer. With the consumer's express consent, the Seller may use another means of payment for the reimbursement, but the consumer may not incur any additional fees as a result. The Seller shall not be liable for any delay resulting from a bank account number or postal address provided incorrectly and/or inaccurately by the Consumer.

Additional costs

If the consumer expressly chooses a mode of transport other than the least expensive standard mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, our reimbursement obligation extends up to the amount of the general delivery rates indicated.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the product or has proven beyond doubt that it has been sent back, whichever is earlier. We are unable to accept parcels sent cash on delivery or with postage due.

The consumer's obligations in the event of withdrawal or termination

Return of the product

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they must return the product without delay, but no later than fourteen days from communicating the withdrawal, or hand it over to the Seller or to a person authorised by the Seller to receive the product. The return is deemed to have been made in time if the consumer sends the product before the deadline expires.

Bearing the costs of returning the product

The consumer bears the cost of returning the product. The product must be returned to the Seller's address. If the consumer terminates an off-premises or distance contract – for the provision of services – after performance has begun, they must pay the business a fee proportionate to the services provided up to the time the termination is communicated to the business. The amount payable proportionately by the consumer must be determined on the basis of the total consideration stipulated in the contract, including tax. If the consumer proves that the total amount determined in this way is excessively high, the proportionate amount must be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept products returned cash on delivery or with postage due.

Consumer's liability for diminished value

The consumer is liable for any diminished value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29(1) of Government Decree 45/2014 (II.26.):

a) in the case of a contract for the provision of services, after the service has been fully performed, if the business began performance with the consumer's express prior consent and the consumer acknowledged that they would lose their right of termination once the service had been fully performed;

b) in respect of a product or service whose price or fee depends on fluctuations in the financial market which cannot be influenced by the business and which may occur during the withdrawal period;

c) in the case of a non-prefabricated product that was made according to the consumer's instructions or at their express request, or a product that has been clearly personalised to the consumer;

d) in respect of a perishable product or a product that retains its quality for only a short time;

e) in respect of a product in sealed packaging which, for health protection or hygiene reasons, cannot be returned once opened after delivery;

f) in respect of a product which, by its nature, becomes inseparably mixed with other products after delivery;

g) in respect of an alcoholic beverage whose actual value depends on market fluctuations that cannot be influenced by the business, and whose price was agreed by the parties when concluding the contract of sale, but where the contract is performed only after the thirtieth day following its conclusion;

h) in the case of a contract for work where the business visits the consumer at the consumer's express request to carry out urgent repair or maintenance work;

i) in respect of the sale of a copy of a sealed audio or video recording or computer software, if the consumer has opened the packaging after delivery;

j) in respect of newspapers, magazines and periodicals, with the exception of subscription contracts;

k) in the case of contracts concluded at a public auction;

l) in the case of a contract for the provision of accommodation other than for residential purposes, transport, car rental, catering or services related to leisure activities, if a specific date or period of performance has been stipulated in the contract;

m) in respect of digital content supplied on a non-tangible medium, if the business began performance with the consumer's express prior consent and the consumer, at the same time as giving this consent, acknowledged that they would lose their right of withdrawal once performance had begun.

Warranty for defects (implied warranty), product warranty, guarantee

This section of the consumer information has been prepared under the authorisation of Section 9(3) of Government Decree 45/2014 (II.26.), using Annex 3 to Government Decree 45/2014 (II.26.).

Warranty for defects (implied warranty)

In what cases can you exercise your rights under the warranty for defects?

In the event of defective performance by the Seller, you may assert a warranty claim for defects against the Seller in accordance with the rules of the Civil Code.

What rights are you entitled to on the basis of your warranty claim for defects?

You may – at your choice – assert the following warranty claims for defects:

You may request repair or replacement, unless fulfilling the claim you have chosen is impossible or would involve disproportionate additional costs for the Seller compared with fulfilling another claim. If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration, or you may repair the defect yourself or have it repaired by someone else at the Seller's expense, or – as a last resort – you may also withdraw from the contract.

You may also switch from the warranty right you have chosen to another one, but you must bear the cost of switching, unless it was justified or the Seller gave cause for it.

Within what time limit can you assert your warranty claim for defects?

You must report the defect without delay after discovering it, but no later than two months from the discovery of the defect. However, please note that you can no longer assert your warranty rights for defects after the two-year limitation period calculated from performance of the contract.
If the subject of the contract between the consumer and the business is a used item, the parties may agree on a shorter limitation period; even in this case, however, a limitation period of less than one year cannot validly be stipulated.

Against whom can you assert your warranty claim for defects?

You can assert your warranty claim for defects against the Seller.

What other conditions apply to asserting your warranty rights for defects?

Within six months of performance, there is no condition for asserting your warranty claim for defects other than reporting the defect, provided that you prove that the product or service was supplied by the Seller. After six months from performance, however, it is you who must prove that the defect you have discovered already existed at the time of performance.

In the case of used products, warranty and guarantee rights generally differ from the general rules. Defective performance can also occur in the case of used products, but the circumstances on the basis of which the Buyer could have expected certain defects to occur must be taken into account. As a result of wear and tear, certain defects occur more and more frequently, and therefore it cannot be assumed that a used product can be of the same quality as a newly purchased one. On this basis, the Buyer may assert their warranty rights only in respect of deficiencies that go beyond the defects resulting from use and that arose independently of them. If the used product is defective and the Buyer qualifying as a Consumer was informed of this at the time of purchase, the Service Provider bears no liability for the known defect.

Product warranty

In what cases can you exercise your rights under the product warranty?

In the event of a defect in a movable item (product), you may – at your choice – assert either a warranty claim for defects or a product warranty claim.

What rights are you entitled to on the basis of your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of the defective product.

In what cases is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the characteristics stated in the description provided by the manufacturer.

Within what time limit can you assert your product warranty claim?

You can assert your product warranty claim within two years from the date on which the product was placed on the market by the manufacturer. After this period, you lose this right.

Against whom and under what other conditions can you assert your product warranty claim?

You can exercise your product warranty claim only against the manufacturer or distributor of the movable item. When asserting a product warranty claim, you must prove the defect in the product.

In what cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that:

• it did not manufacture or place the product on the market in the course of its business activity, or
• the defect could not have been detected according to the state of scientific and technical knowledge at the time the product was placed on the market, or
• the defect in the product results from the application of legislation or a mandatory regulatory requirement.

It is sufficient for the manufacturer (distributor) to prove one ground for exemption.

Please note that you may not assert a warranty claim for defects and a product warranty claim for the same defect simultaneously, in parallel with each other. However, if your product warranty claim is successfully asserted, you may assert your warranty claim for defects in respect of the replaced product or repaired part against the manufacturer.

Guarantee

In what cases can you exercise your rights under the guarantee?In the event of defective performance, on the basis of a contract or a statutory provision, the obligor is obliged to provide a guarantee, which corresponds to the concept commonly known as a "warranty" in everyday language.

Legislation requires a guarantee to be provided for durable consumer goods (e.g. technical goods, tools, machinery) and their components whose purchase value exceeds HUF 10,000.

A guarantee is contractual if the obligor (whether the manufacturer or the trader) itself undertakes a guarantee for the product under conditions it determines. In such cases, the guarantee (warranty) conditions must be read in connection with the guarantee, and a guarantee certificate is also provided with the guarantee.

What rights are you entitled to under the guarantee, and within what time limit?

Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods sets out the cases of mandatory guarantee. The Seller does not undertake a guarantee for Products that do not fall within these cases. A guarantee claim can be asserted within the guarantee period. If the obligor under the guarantee fails to fulfil its obligation – within an appropriate deadline – upon the request of the entitled party, the guarantee claim may be asserted before a court within three months of the expiry of the deadline set in the request, even if the guarantee period has already expired. Failure to meet this deadline results in forfeiture of rights. In other respects, the rules on exercising warranty rights for defects apply mutatis mutandis to the assertion of guarantee claims. The duration of the guarantee is one year. Failure to meet this deadline results in forfeiture of rights. The guarantee period begins on the date on which the consumer goods are handed over to the consumer or, if commissioning is carried out by the business or its agent, on the date of commissioning. For any guarantee claims beyond one year, please contact the manufacturer!

How does the guarantee relate to other warranty rights?

The guarantee applies in addition to warranty rights (product warranty and warranty for defects); the fundamental difference between the general warranty rights and the guarantee is that, in the case of a guarantee, the burden of proof is more favourable to the consumer.

If you have purchased a product, you are entitled to the following rights:

Right	How long can it be asserted?	What is the basis of the warranty right?	What can be claimed
Guarantee provided by the manufacturer	According to the guarantee conditions, for as long as the manufacturer allows (the guarantee conditions and the guarantee certificate are usually found in the product's box)	The contract between the manufacturer and the buyer, under the conditions undertaken by the manufacturer	Typically, repair or replacement in accordance with the guarantee.
Guarantee provided by the trader	According to the guarantee conditions, for as long as the trader allows (the guarantee conditions and the guarantee certificate are handed over by the trader separately from the product)	The contract between the trader and the buyer, under the conditions undertaken by the trader	Typically, repair or replacement in accordance with the guarantee.
Mandatory guarantee under Government Decree 151/2003	Can be asserted within one year of purchase.	The warranty is governed by Government Decree 151/2003.	In the first instance, repair or replacement; in the second instance, a price reduction, repair at the obligor's expense, or withdrawal can be claimed
Product warranty	Can be asserted within 2 years of the product first being placed on the market in Hungary, directly against the manufacturer or its Hungarian trader	The warranty right is governed by the Ptk.	Only replacement or repair can be requested.
Warranty for defects	Can be asserted within two years of purchase.	The warranty right is governed by the Ptk.	In the first instance, repair or replacement; in the second instance, a price reduction, repair at the obligor's expense, or withdrawal can be claimed

Consumer goods subject to the mandatory guarantee under Government Decree 151/2003 that are permanently connected, weigh more than 10 kg, or cannot be carried as hand luggage on public transport – with the exception of vehicles – must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, dismantling and reinstallation, as well as transport to and from the repair site, are arranged by the business or – if the repair claim is asserted directly with the repair service – by the repair service.

During the period of the mandatory guarantee, the seller's undertaking may not contain conditions for the consumer that are less favourable than the rights provided by the rules on mandatory guarantees. Thereafter (after 1 year), however, the conditions of a voluntary guarantee may be freely determined; even in this case, however, the guarantee may not affect the existence of the consumer's statutory rights, including those based on the warranty for defects.

Replacement guarantee within three working days. The replacement guarantee within three working days also applies to sales through a webshop. The replacement guarantee within three working days can be asserted for durable consumer goods covered by Government Decree 151/2003 (IX. 22.); under it, if someone invokes the replacement guarantee within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace the product without further ado.

When is the Seller exempted from its guarantee obligation? The Seller is exempted from its guarantee obligation only if it proves that the cause of the defect arose after performance.

Please note that you may not assert a warranty claim for defects and a guarantee claim, or a product warranty claim and a guarantee claim, for the same defect simultaneously, in parallel with each other; otherwise, however, you are entitled to the rights arising from the guarantee independently of your warranty rights.